Refund Policy
Initial Refund Window
A 100% refund will be made only in the event of a cancellation within 10 days of signing the initial contract. After this 10-day window, no refunds will be issued.
All Sales Are Final
Once payments or deposits have been made, all sales are final. Clients may arrange monthly payment plans as agreed in their contract, but these payments remain non-refundable once submitted.
Digital Marketing & Creative Services
Creative and advertising packages cannot be refunded after delivery has commenced. Clients may cancel ongoing services with 30 days' written notice as per their contract terms. There are no partial refunds for projects mid-way through a milestone phase.
Third-Party Services
No credits or refunds apply to advance payments made for external online marketing services, advertising platforms, or third-party tools procured on your behalf.
Abandoned Projects
If a project remains dormant or abandoned for more than 30 days due to lack of client response or asset delivery, no refunds will be issued. Brandslane charges for resource allocation regardless of service utilization during this period.
Ongoing Billing
Service billing continues automatically on your agreed billing cycle until formal written cancellation notice is submitted. Cancellation requests must be sent to hello@brandslane.co with written notice of at least 30 days.
How to Request a Refund (within the eligible window)
If you believe you are eligible for a refund within the 10-day cancellation window, please contact us at hello@brandslane.co with your name, contract date, and reason for cancellation. We will review your request and respond within 5 business days.
If you have any questions about this Refund Policy, please contact us at hello@brandslane.co or visit our Contact Us page.